Deleting your data
Exercise your right to be forgotten (Art. 17 GDPR) and ask for the personal data concerning you to be removed.
Last updated: 16 October 2026
Your right
At any time you can ask us to delete all the personal data concerning you that we hold (name, contact details, address of the property, content of WhatsApp conversations, service preferences, etc.).
The request will be handled within 30 days of receipt, as required by Article 12 GDPR. Once the deletion is complete you will receive a written confirmation at the email address you gave.
How to request deletion
Send an email to [email protected] with the subject "Data deletion request", stating:
- The email address you contacted us from (required to identify your data);
- The associated telephone number (useful if you communicated with us via WhatsApp);
- Any other information that helps identify the communications or the service requested.
What happens next
- You will receive an acknowledgement of your request within 24–48 working hours.
- We delete or anonymise your data in our systems, including the data kept on our behalf on the management platform and the history of WhatsApp conversations.
- You will receive an email confirming completion within 30 days.
Messages already delivered through WhatsApp remain with Meta and on your device, under WhatsApp's rules: deletion in our systems does not reach them.
If, with your consent, your request was handed over to another company of the AVMG network, that company is an independent controller: to have the copy it received deleted, please also contact the company now handling it; if you ask, we will give you its contact details.
Exceptions
Some data may have to be kept even after the request, solely in the cases provided for by law:
- Accounting and tax data (invoices, accounting records) — retention is mandatory for 10 years under the Italian Civil Code and tax law.
- Data needed to establish or defend legal claims, until the end of the relevant proceedings.
- Record of the consent to a hand-off to another company of the network (date, outcome, IP address and browser at the time of the reply, version of the text shown) — kept as proof of consent for 24 months from the closure of the hand-off (outcome or expiry).
In these cases the data will be restricted and no longer processed for any other purpose.
Complaints
If you believe the deletion has not been handled correctly, you have the right to lodge a complaint with the Garante per la Protezione dei Dati Personali, the Italian data protection authority — garanteprivacy.it.